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docks25 support

We’re here to help with your migration.

Search the docs for a quick answer, or send us a message. Real people from the docks25 team reply — usually within one business day.

Common: LAV-MAP-204 Token rejected Run is stuck Images not imported 301 redirects
Replies come by email and inside docks25, next to your run.

How to get help

Most questions are solved in the first step.

1 Instant Search the docs Paste the error code from your run. Every code has a page with the fix. 2 All systems running Check system status See if docks25, a source platform or Shopware has a known issue right now. 3 ~1 business day Send us a message Tell us the run or mapping and what happened. We’ll take it from there.

Contact support

The more we know, the faster we can fix it.

What do you need help with?
These might solve it right away Read run errors LAV-MAP-204 · Required value missing Run, pause and retry
Attachments (optional)
How urgent is it?
We reply within one business day.
We’ll reply to the email above
Other ways to reach us
Emailnoreply@migration-tool.development-s25.com Help inside docks25Click ? in the app — your project and run are attached. Book a go-live call30 minutes with an engineer before you switch over.
What to include
  • ✓ The run ID or mapping name
  • ✓ The error code, e.g. LAV-MAP-204
  • ✓ A screenshot of what you see
  • ✕ Never passwords or API keys

Common questions

Can support see my customer data?

No. When you share a run log we see the run steps, field names, row numbers and error codes. Customer, order and payment data stays in your source and in Shopware.

Does my migration stop while I wait for a reply?

No. Contacting support doesn’t pause anything. Runs that are going keep going, and you can keep working on your mappings while we look.

Can you do the migration for us?

docks25 is built so you can run the migration yourself. If you’d like hands-on help, say so in your message and we’ll talk about the options.

How do I add a teammate to a request?

Add their email address in your message and we’ll copy them on our reply.

Prefer to fix it yourself?

The troubleshooting guide covers the errors we see most, with a fix for each one.

All error codes Troubleshooting guide